Terms of Service

1. Parties and Subject Matter

This Software License Agreement (“Agreement”) is entered into between Spex Marketing Agency Limited, a company incorporated under the laws of the Republic of Cyprus (Registration No. HE 455205) (“Company”), and the legal entity or individual identified in the Order Form (“Client”).

This Agreement governs access to and use of the SPEX platform — a proprietary SaaS-based infrastructure management system for domain, server, and security management at scale.

2. Definitions

• “Platform” — the SPEX software-as-a-service system accessible at spex.agency and its subdomains.
• “Order Form” — a signed commercial document specifying subscription plan, scope, pricing, and term.
• “Subscription” — a time-limited, non-exclusive, non-transferable right to access the Platform.
• “User” — any individual authorised by the Client to access the Platform under the Client’s account.
• “Additional Services” — optional services beyond the standard plan, as described in the Order Form.

3. License Grant

Subject to the terms of this Agreement and timely payment of fees, the Company grants the Client a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Platform solely for the Client’s internal business operations during the Subscription Term.

4. Access and Accounts

The Client is responsible for maintaining the confidentiality of account credentials and for all activities that occur under its account. The Client must notify the Company immediately of any unauthorised use. The Company reserves the right to suspend access in the event of security breach or policy violation.

User seat limits are defined per Subscription plan. Exceeding seat limits without prior written agreement constitutes a material breach of this Agreement.

5. Subscription Plans and Fees

Subscription fees are defined in the Order Form. The Company may adjust fees with 60 days written notice. Fees are non-refundable except as expressly provided herein. All fees are exclusive of applicable taxes unless stated otherwise.

Annual subscriptions are invoiced upfront. Monthly subscriptions are invoiced in advance at the beginning of each billing cycle.

6. Additional Services

Additional Services (including extended domain capacity, server slots, custom WAF rulesets, proxy packages, SERP API, and onboarding) are governed by this Agreement and the applicable Order Form addendum. Additional Services are subject to separate commercial terms and may be billed separately.

7. Acceptable Use

The Client agrees not to use the Platform to:

• Violate any applicable laws, regulations, or third-party rights;
• Transmit or store malicious code, viruses, or disruptive software;
• Conduct attacks, scraping, or abuse against third-party systems;
• Resell, sublicense, or transfer Platform access without prior written consent;
• Reverse engineer, decompile, or attempt to extract source code.

8. Data and Privacy

The Company processes Client data in accordance with its Privacy Policy. Client data remains the property of the Client. The Company will not sell or share Client data with third parties except as required for Platform operation or by law.

Data is stored on servers within the EU. Retention policies are defined in the Privacy Policy.

9. Intellectual Property

The Platform and all associated software, documentation, algorithms, and trademarks are the exclusive intellectual property of the Company. This Agreement does not transfer any ownership rights to the Client. Feedback provided by the Client may be used by the Company without restriction or compensation.

10. Confidentiality

Both parties agree to keep Confidential Information of the other party strictly confidential and not to disclose it to third parties without prior written consent. This obligation survives termination of this Agreement for a period of 3 years.

11. Warranties and Disclaimers

The Company warrants that the Platform will perform materially in accordance with its documentation. THE PLATFORM IS PROVIDED “AS IS” TO THE MAXIMUM EXTENT PERMITTED BY LAW. THE COMPANY DISCLAIMS ALL WARRANTIES NOT EXPRESSLY STATED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

12. Limitation of Liability

To the maximum extent permitted by applicable law, in no event will the Company be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or business opportunities, even if advised of the possibility of such damages. The Company’s total liability under this Agreement will not exceed the fees paid by the Client in the 12 months preceding the claim.

13. Term and Termination

This Agreement commences on the date of the first Order Form and continues for the Subscription Term stated therein. Either party may terminate this Agreement with 30 days written notice. The Company may terminate immediately in the event of material breach, non-payment, or insolvency.

Upon termination, Client’s access will be suspended and data will be available for export for 30 days, after which it may be deleted.

14. Governing Law and Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws of the Republic of Cyprus. Any disputes shall first be subject to good-faith negotiation. If unresolved, disputes shall be submitted to the exclusive jurisdiction of the courts of Nicosia, Cyprus.

15. Amendments

The Company may amend these Terms with 30 days notice. Continued use of the Platform after notice constitutes acceptance. For material changes, the Client may terminate the Agreement without penalty within 30 days of notice.

16. General Provisions

If any provision of this Agreement is found invalid, it shall be severed without affecting the remaining provisions. This Agreement constitutes the entire agreement between the parties and supersedes all prior discussions regarding the subject matter herein. Notices must be delivered in writing via email or registered mail to the addresses specified in the Order Form.

Contact

For questions regarding these Terms, contact: info@spex.agency
Spex Marketing Agency Limited, Makariou III, 1-7, MITSIS 3, Floor 3, 1065, Nicosia, Cyprus.